Privacy Policy

1. Overview

TownshipWorks ("we," "us," or "our") operates the TownshipWorks platform, available at townshipworks.com. This Privacy Policy explains how we collect, use, disclose, and safeguard information when township administrators and citizens use our service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.

2. Information We Collect

Account Information

When you register, we collect your full name, email address, and password. Township administrators may also provide their township's name, address, phone number, county, and website.

Usage Data

We automatically collect information your browser sends when you visit our platform, including your IP address, browser type and version, pages visited, time and date of your visit, and time spent on pages.

Permit and Service Data

Citizens who submit permit applications or service requests may provide personal information including their name, address, phone number, email, and details relevant to the specific permit or request type. This information is submitted directly to and controlled by the relevant township.

Payment Information

Permit fee payments are processed by Stripe. We do not store full payment card details. Stripe's privacy policy governs the handling of payment information.

3. Analytics and Tracking Technologies

We use the following third-party analytics and tracking tools to understand how visitors use our platform and to improve our service:

• Google Analytics — We use Google Analytics to collect anonymized data about site traffic and user behavior. Google Analytics may set cookies on your device. You can opt out via the Google Analytics Opt-out Browser Add-on.
• Google Tag Manager — We use Google Tag Manager to manage and deploy analytics and marketing tags on our site. Tag Manager itself does not collect personal information but may load scripts that do.
• Meta (Facebook) Pixel — We may use the Meta Pixel to measure the effectiveness of our advertising and to understand actions people take on our website. You can manage your ad preferences via your Facebook ad settings.

These tools may use cookies, pixel tags, and similar tracking technologies. You can control cookie preferences through your browser settings.

4. How We Use Your Information

• To create and manage your account
• To provide, operate, and improve the TownshipWorks platform
• To process permit applications and service requests on behalf of townships
• To send transactional emails such as permit status updates and account confirmations
• To respond to support inquiries
• To analyze usage trends and improve platform features
• To comply with legal obligations

5. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

• With townships: Citizen-submitted permit and service request data is shared with the relevant township administrators as the core function of the platform.
• With service providers: We share data with trusted third-party vendors who help us operate the platform (e.g., Supabase for database hosting, Stripe for payment processing, Resend for email delivery) under confidentiality obligations.
• For legal compliance: We may disclose information when required by law or to protect the rights, property, or safety of TownshipWorks, our users, or the public.

6. Data Retention

We retain account information for as long as your account is active or as needed to provide services. Township data (permits, meeting records, service requests) is retained for the duration of the township's subscription and for a reasonable period thereafter to allow for data export. You may request deletion of your personal data by contacting us at info@townshipworks.com.

7. Security

We implement commercially reasonable technical and organizational measures to protect your information, including encrypted data transmission (TLS), secure authentication, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights regarding your personal data including the right to access, correct, or delete your information. To exercise any of these rights, please contact us at info@townshipworks.com.

9. Children's Privacy

TownshipWorks is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or by a notice on our platform. Your continued use of TownshipWorks after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: